Terms and Conditions

Last updated: July 29, 2026

Draft for legal review. Replace all bracketed details and have qualified counsel approve these terms before production use.

1. Provider and acceptance

These terms govern access to Xgenta, an AI-agent and content workflow service operated by [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS], company number [NUMBER] (“Xgenta”, “we”, “us”). By creating an account or using the service, you agree to these terms and the Privacy Policy. If you use Xgenta for an organisation, you confirm that you may bind it.

2. Eligibility and accounts

You must be legally capable of entering a contract and at least 18 years old. Keep credentials confidential, provide accurate account information, and notify us promptly of suspected unauthorised access. You are responsible for activity performed through your account unless caused by our breach.

3. Service and acceptable use

Xgenta generates drafts, configures agents, and connects authorised third-party services. You must not use it unlawfully; infringe privacy, intellectual-property, publicity, or platform rights; upload malware; bypass safeguards; impersonate others; create deceptive spam; scrape without authority; or use generated content for prohibited discrimination, fraud, harassment, or harmful activity.

4. AI-generated content and human review

AI outputs may be inaccurate, incomplete, biased, or similar to other content. You must review and approve outputs before relying on or publishing them, verify claims and rights, and add legally required disclosures. Xgenta does not provide legal, medical, financial, employment, or other professional advice.

5. Your content

You retain rights in content you submit and, as between you and Xgenta and to the extent permitted by law, generated outputs. You grant us a limited licence to host, process, transmit, and display that content solely to provide, secure, and improve the service as described in the Privacy Policy. You confirm you have the necessary rights and lawful basis for submitted personal data.

6. Integrations and social platforms

Connections are initiated and controlled by you. Your use of LinkedIn, Facebook, and other services remains subject to their own terms and policies. We are not responsible for third-party availability, policy changes, account restrictions, or content decisions. Revoke access when it is no longer required.

7. Intellectual property

Xgenta and its software, branding, interfaces, and documentation belong to us or our licensors. Except for the limited right to use the service, no rights are transferred. Feedback may be used without restriction or payment, without identifying you publicly.

8. Trial

Eligible workspaces may use one 14-day trial without a payment card. The trial starts when the first usable social publishing target is connected, is limited to one agent, one user, one source, one selected platform, and the displayed total AI-token allowance. A workspace and an external social target may each receive only one trial. Trial allowances do not roll over. At expiry, schedules and new generation pause; configuration and history remain readable, and existing drafts may remain available subject to the service controls.

9. Subscriptions, add-ons, and payment

Paid plans are billed monthly through Stripe. Prices displayed to customers include VAT, although the invoice may show the tax component and applicable tax treatment separately. Checkout collects the information needed for billing and tax, which may include legal or business name, billing address, and VAT ID. Guided Setup is a one-time add-on; Monthly Review is a recurring monthly add-on. Consultancy, custom connectors, and managed projects require a separate proposal or order form.

A subscription begins after successful payment and renews automatically each month until cancelled. Upgrades apply immediately and may produce a prorated charge or credit shown by Stripe. Downgrades and cancellation take effect at the end of the current paid period unless mandatory law requires otherwise. Owners can manage the subscription through the billing portal.

10. Allowances and overage

Agent, user, source, platform, and weighted AI-token allowances are shown on the pricing or checkout page and are pooled within a workspace. Monthly allowances reset each billing period and do not roll over. Generation and revision usage count toward the allowance; approval, source synchronisation, and publishing do not. Usage produced with an eligible customer-supplied model-provider key is not charged as Xgenta token overage, but remains subject to technical and fair-use limits.

At the included limit, new generation pauses unless the workspace owner has expressly enabled paid overage and selected a monthly euro cap. Overage is measured and billed in the units and at the VAT-inclusive price disclosed before activation. It will not exceed the selected cap, subject to reasonable measurement and settlement latency. Disabling overage prevents new chargeable generation after already reserved or incurred usage is settled.

11. Payment failure, cancellation, and refunds

If payment fails, we may provide a seven-day grace period before switching the workspace to read-only. Successful payment during that period restores normal access. We may suspend chargeable operations while a payment dispute or material billing risk is investigated. Cancellation does not erase content automatically; deletion and retention follow the Privacy Policy.

Before starting paid digital services, consumers may be asked to expressly request immediate performance and acknowledge how this affects any statutory withdrawal right. Nothing in these terms limits mandatory withdrawal, refund, conformity, or other consumer rights. The production refund and withdrawal process must be completed and approved by counsel: [APPROVED REFUND AND WITHDRAWAL POLICY].

12. Availability, changes, and suspension

We may update the service, plan limits, or these terms, giving reasonable advance notice of material changes where required. Changes to prices or included allowances apply no earlier than a future billing period unless you expressly accept an immediate plan change. We may suspend access to address security risks, unlawful use, non-payment, or material breach.

13. Warranties and liability

Nothing excludes liability that cannot legally be excluded, including applicable consumer rights. Subject to that rule, the service is provided as available; we do not guarantee uninterrupted service or error-free AI output. Any liability cap, excluded loss categories, and business-versus-consumer rules must be completed by counsel: [APPROVED LIABILITY LANGUAGE].

14. Governing law and disputes

These terms are governed by [GOVERNING LAW], and disputes are subject to [COURTS/JURISDICTION], without depriving consumers of mandatory protections available where they live.

15. Contact

Email legal@xgenta.io.